Refund Eligibility
At Glyphtic, we prioritize customer satisfaction and strive to provide high-quality digital products. However, due to the nature of digital downloads, our products are non-refundable and non-cancellable once the purchase is completed and the product is delivered.
Exceptions
In rare cases where a product is defective or not as described, you may be eligible for a replacement. If you encounter such an issue, please contact us within 7 days of purchase. Our team will review your request and, if approved, will provide a replacement product.
Timeframes
All refund or replacement requests must be submitted within 7 days of the original purchase date. Requests received after this period will not be eligible for a refund or replacement.
Return/Replace Request Process
- Contact Us: If you believe your purchase is defective or not as described, email us at [email protected] with your order details and a description of the issue.
- Review: Our support team will review your request and may ask for additional information or evidence of the defect.
- Resolution: If your request is approved, we will provide a replacement product at no additional cost.
Non-Refundable/Non-Cancellable Products
All digital products sold on Glyphtic are non-refundable and non-cancellable once the download link has been provided or the product has been accessed. This policy is in place to protect the intellectual property of our products and ensure fairness to all customers.
Cancellation Procedures
Since our products are digital and delivered instantly, cancellations are not possible once the order has been placed and the product delivered. If you have any concerns or need assistance before completing your purchase, please contact us at [email protected].
Contact Us
If you have any questions or need further assistance, please reach out to us at [email protected]. We are here to help and ensure you have a positive experience with Glyphtic.
Last updated: July 1, 2024